Frequently Asked Questions
Everything you need to know about upgrading your home with VIGO.
What makes VIGO products different from other home hardware brands?
VIGO combines high-end aesthetic design with industrial-grade durability. Our products feature proprietary technologies like MatteStoneâ„¢ and EternalSealâ„¢ to ensure your kitchen and bathroom fixtures remain leak-free and beautiful for a lifetime.
How long will it take for my order to ship?
Most in-stock items are processed within 1-2 business days. Depending on your location and the size of the item (such as shower doors or massage panels), standard ground shipping typically takes 3-7 business days.
Do VIGO products come with a warranty?
Yes, we stand behind our craftsmanship. All VIGO kitchen and bathroom products are backed by a limited lifetime warranty, covering defects in materials and workmanship under normal household use.
What is your return policy for home fixtures?
We offer a 30-day return policy for items in their original packaging and unused condition. Please note that because of the weight and fragility of glass and stone products, return shipping fees may apply.
Are your faucets and shower systems easy to install?
Every VIGO product includes a comprehensive installation guide and all necessary mounting hardware. While many of our products are DIY-friendly, we recommend professional installation for shower enclosures and complex plumbing systems to ensure compliance with local codes.
Where can I find replacement parts for my VIGO unit?
Replacement parts can be ordered directly through our customer support team. We maintain a full inventory of cartridges, rollers, and seals to ensure your fixtures continue to perform optimally for years.