Returns & Exchanges
VIGO Industries is committed to providing high-quality home fixtures and ensures a seamless return process for items in original condition within 30 days of delivery. We strive to make your home improvement journey as smooth as possible by offering straightforward solutions for exchanges and refunds.
Initiate Your Request
Contact our customer support team or log into your account to submit a Return Merchandise Authorization (RMA) request with your order number and reason for return.
Prepare the Package
Carefully pack your VIGO product in its original packaging, ensuring all hardware, components, and manuals are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at the designated carrier location; please retain your tracking number for your records.
Inspection and Refund
Once our warehouse receives and inspects the item to confirm its original condition, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing